Terms and Conditions - Elephant and Castle Man with Van

Welcome to the Elephant and Castle Man with Van services. By engaging our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before hiring.

Service Description

Our Man with Van service provides professional and reliable transportation solutions within and around the Elephant and Castle area. Whether you're moving homes, offices, or transporting goods, our team is equipped to handle your needs with utmost care and efficiency.

Booking and Reservations

Advance Booking: We recommend booking our services at least 24 hours in advance to ensure availability.
Confirmation: Upon booking, a confirmation email or SMS will be sent to acknowledge your reservation.
Cancellation Policy: Cancellations made at least 12 hours before the scheduled time will incur no charges. Cancellations made within 12 hours may be subject to a cancellation fee.

Payment Terms

All payments for our services are to be made promptly upon completion of the service. We accept various payment methods, including cash, credit/debit cards, and mobile payments.

Pricing and Fees

Standard Rates: Our rates are competitive and based on the volume and distance of the move.
Additional Charges: Services requiring extra manpower, special equipment, or extended hours may incur additional fees.
Taxes: Applicable taxes are included in our pricing structure.

Responsibilities of the Client

Clients are expected to prepare for the move by ensuring that all items to be transported are properly packed and labeled. It is the client's responsibility to secure valuable or fragile items appropriately. We recommend disassembling large furniture items to facilitate safe and efficient transportation.

Access and Permissions

Property Access: Clients must provide access to the property at the agreed-upon time. Any delays in access may affect the scheduled service time.
Parking Permissions: Clients must ensure that appropriate parking permissions are obtained for the duration of the service.

Liability and Insurance

While we take utmost care in handling your belongings, Elephant and Castle Man with Van is not liable for any damage or loss incurred during the transportation process unless caused by gross negligence. We provide basic coverage for all items transported. For valuable or irreplaceable items, clients are encouraged to obtain additional insurance.

Damage Claims

Reporting Damage: Any damage must be reported to us within 24 hours of service completion.
Assessment: Damaged items will undergo an assessment before any claims are processed.
Restrictions: Claims for pre-existing conditions or improper packing may be denied.

Service Limitations

Our services are designed for standard transportation needs within the Elephant and Castle and surrounding areas. Requests for services outside these areas or requiring specialized equipment may be subject to additional terms.

Restricted Items

Prohibited Items: We do not transport hazardous materials, illegal substances, or perishable goods.
Special Handling: Items requiring special handling, such as pianos or antiques, must be pre-arranged and may incur additional charges.

Termination of Services

We reserve the right to terminate services at any time if the client fails to comply with our terms and conditions, behaves inappropriately, or attempts to engage us in illegal activities. In such cases, any prepaid fees for future services will be refunded on a pro-rata basis.

Force Majeure

Unforeseen Events: We are not liable for failure to perform due to circumstances beyond our control, including natural disasters, strikes, or government restrictions.
Rescheduling: Services disrupted by force majeure events will be rescheduled at the earliest convenience without additional charges.

Privacy Policy

Your privacy is important to us. We collect and process personal information solely for the purpose of providing our services. We adhere to all relevant data protection laws and ensure that your information is securely stored and not shared with third parties without your consent.

Data Collection

Personal Information: Name, contact details, and address are collected during the booking process.
Usage Data: We may collect data on service usage to improve our offerings.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts in England and Wales.

Amendments

Right to Amend: We reserve the right to modify these terms and conditions at any time without prior notice.
Notification: Any changes will be effective immediately upon posting on our website.

Acceptance of Terms

By hiring Elephant and Castle Man with Van, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.

Entire Agreement

Scope: These terms constitute the entire agreement between the client and Elephant and Castle Man with Van.
Severability: If any provision is found to be unenforceable, the remaining provisions will continue in full effect.

Contact Information

Please refer to our website or official communication channels for any inquiries or further information regarding our terms and conditions.